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Forum Discussion

BretD's avatar
BretD
Administrator
Oct 30, 2019

BR500 Connectivity Issue - Subscribe Here for Updates

Dear NETGEAR BR500 customers, Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of customer base combined with our desi...
Troubleshooting
BretD's avatar
BretD
Administrator
Oct 19, 2020

Monday, Oct 19, 2020, PDT.

 

Updates:

Server are having issues starting 11:05AM

 

Server had been recovered at 11:30AM. There was several users might have experienced intermittent connection issues during that 30 minutes.

 

  • BretD's avatar
    BretD
    Administrator
    Oct 21, 2020

    10:00AM, Wednesday, Oct 21, 2020, PDT.

     

    External notes:

    VPN service is operational.

    • BretD's avatar
      BretD
      Administrator
      Oct 22, 2020

      10:00AM, Thursday, Oct 22, 2020, PDT.

       

      External notes:

      VPN service is operational.

      • BretD's avatar
        BretD
        Administrator
        Oct 26, 2020

        8:30AM, Monday, Oct 26, 2020, PDT.

         

        External notes:

        VPN service is operational.

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