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Forum Discussion

USC-West's avatar
USC-West
Aspirant
Jan 02, 2020

BR500 goes back to factory settings after power outage

We had another power outage at home yesterday that out-lasted our UPS and our BR500 reset to the factory settings. Last time we had a similar outage the same thing happened. Is there an internal battery that needs to be relaced, or is there a setting somewhere, or is it just defective?  A real PITA each time! Help....!  Updated firmware (latest) does the same thing.

3 Replies

  • JohnC_V's avatar
    JohnC_V
    NETGEAR Employee Retired
    Jan 03, 2020

    Hi USC-West,

     

    Welcome to our community! :)

     

    It is possible that the power outage caused the flash to be faulty. Have you tried just removing it to the power outlet with settings on it just to check if it will show the same result?

     

    Regards,

     

    John

    NETGEAR Community Team

    • USC-West's avatar
      USC-West
      Aspirant
      Jan 07, 2020

      Thank you for the reply!  I haven't had a moment to try this yet, but hoping for this weekend.   I'll save the settings first. :)

      • MrJoshW's avatar
        MrJoshW
        NETGEAR Employee Retired
        Jan 13, 2020

        Hello,

         

        Let me send you a private message to collect more information regarding this issue.

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