Forum Discussion

Guide

Mar 04, 2019

BR500 Insight VPN Client constantly throws Script Error

Insight VPN Client seems to work fine. But constantly getting Script Error. An error has occured in the script on this page. Line 5 Char 4948 Error Not Enough Memory Url InsightVPNClin...

TuKool

Guide

Mar 05, 2019

a. On what specific device do you see the script error?

Windows 10 machine with Insight VPN Client

Virtual Windows 7 Machine on same computer

b. Do you also see the same script error on other devices that has a VPN client connection to the BR500?

I am only currently using those 2 devices.

c. How many VPN client devices are connected to the BR500?

Only those 2 devices.

d. What is current firmware version of the BR500?

V5.5.0.1

Screen Shot attached.

As an additional note, the VPN seems to be working fine. It is just the annoying pop up that occurs every 20 - 30 min or so.

DaneA

NETGEAR Employee Retired

Mar 06, 2019

TuKool,

Thank you for your feedback. Based from your answers, it seems that the memory that is being described from the script error pertains to the actual memory of your PC. Since your PC is a Windows 10 machine with a virtual Windows 7 in it, it is possible that the PC memory has reached its limit.

Regards,

DaneA

NETGEAR Community Team

TuKool
Guide
Mar 06, 2019
I don't think so. Here is a Peformance screen from Task Manager. This is with email and a several other apps open including the virtual machine. Memory is at 70%.
- DaneA
  NETGEAR Employee Retired
  Mar 06, 2019
  TuKool,
  
  This is with email and a several other apps open including the virtual machine. Memory is at 70%.
  
  Let us try this. On your PC, kindly close all applications such as e-mail, virtual machine and other apps, then open the Insight VPN Client only. Try to open the VPN tunnel and observe if the same script error will appear.
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
  - TuKool
    Guide
    Mar 06, 2019
    The VPN Tunnel opens and functions just fine. The error does not appear when connecting. But after a while it pops up. I click on Continue running scripts on this page, and it goeas away for a while. Then it pops up again.