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Forum Discussion
tetrawest
Oct 24, 2020Apprentice
BR500 reset to factory defaults after power outage
I've had the BR500 for more than a year now (and I know because I had to buy a new Insight License!!!, but that is another annoyance). Yesterday, we had two or more quick power outages, where the...
tetrawest
Oct 26, 2020Apprentice
yes, managed by insight
MrJoshW
Oct 26, 2020NETGEAR Employee Retired
Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
- HabitTHDec 03, 2020Guide
What the solution for this problem ?
- MrJoshWDec 03, 2020NETGEAR Employee Retired
Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
- HabitTHDec 07, 2020Guide
MrJoshW wrote:Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
The Previous members here that have this problem , what the solution you find out for them ?
Thanks.
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