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rjwerth28's avatar
May 17, 2020

BR500 Traffic Count completely wrong

For some time now, one of my BR500s traffic count is completely wrong.  For example, as of right now, it thinks it has moved 2943.79TB of data in the last 24 hours.  I don't need to tell you that it is completely impossible.  I have done a full reset of the router in the past and will do so once again today, but this needs to be corrected.

 

Just one more thing in a very long list of issues with these routers.

7 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    rjwerth28,

     

    Kindly answer the questions below: 

     

    a. Is the BR500 that shows the traffic count is wrong managed locally or managed via NETGEAR Insight? 

    b. What is the current firmware version of your BR500 that shows the traffic count is wrong?  If ever its not yet the latest version, I suggest that you update it.  The latest BR500 firmware version is v5.8.0.1 and you can download it here

    c. If ever you are already done a factory reset again the BR500 that shows the traffic count is wrong, does same problem occur?  If yes, kindly post a screenshot that shows the traffic count is wrong on one of your BR500.  

    d. How is everything connected?  It would be best that you post a diagram of your detailed network setup.  

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

    • rjwerth28's avatar
      rjwerth28
      Guide

      Software is 5.8.01.  I have performed several resets but the last one might have worked.

      The network couldn't be simpler with a cable modem, the Br500 router with a client on one port and an 8 port unmanaged switch on the other port which takes care of all the other hardwired items in the office.

       

      • rjwerth28's avatar
        rjwerth28
        Guide

        Well, this router is at it again.  17.78TB in 24 hours is being reported.  Is there any fix to this???

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