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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
NathenB wrote:My clients have been down too again for some time, The VPN client is not showing the routers as online. They will connect, but not pass traffic. I have tried to manually switch servers using routerIP/support.html with no luck. Current status lists performance issues (https://status.netgear.com/?cid=community) I would think "down" would be more accurate. The client is showing data received, but no data sent. Also tried to add router to group to test, and device cannot be added due to "An error occured while processing the request" I will say the the Insight products are great when they work.
Experiencing the exact same issues.Was working early this morning, but 2 hours later "Kaput"
Update posted last night stated that everything was normal, and to reboot if experiencing issues.
Rebooting did not resolve issues, and clients are still down.
The VPN client now shows duplicate VPN groups, and is taking substantially longer to load than normal. Traffic is not passing on either group. I was going to try to tear the group down and rebuild, but receive an error stating "An error occured while processing the request.Try again." Tried again with same result.
Status is also still listed as performance issues on https://status.netgear.com/insight
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