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Client no more connecting to VPN on a NetGear ProSafe FVS318N
Hello all, We're having a problem with a connection to a VPN on a NetGear ProSafe FVS318N and we just don't understand what can be happening, so I wanted to check if anyone here had any idea. Here ...
Hello, and thanks for your answer.
We actually found the solution to our problem yesterday after days of investigation: my company's Internet router behind which was the FVS318N apparently got a buggy firmware update, preventing the UDP connections on port 500 to be forwarded via the DMZ to the Netgear router. So the FVS318N never got any connection from the outside, and therefore the VPN log didn't record anything.
We solved the issue by creating an explicit NAT/PAT rule on the Internet router forwarding UDP connections on port 500 to the FVS318N, and the VPN connections now work as they used to.
Just in case other people have the same kind of issue, we're in France, and the ISP is Orange. The Internet router is a Livebox Pro v4; this is the one that got the buggy firmware update.
Thanks again anyway!
Sorry for "upping" this but could at least someone tell me how to configure the FVS318N system log to see when there's an incoming VPN client connection, and what is supposed to appear in the log when that happens? It would help a lot figuring out where the problem is.
Thanks!
Hi EricBrunel2,
Welcome to our community! :)
It seems that you are having issues with the IPSec VPN client. May you be able to share the VPN logs from the router and client so that we can determine what seems to be going on? You may send it to me via pm.
Regards,
JohnCarloV
NETGEAR Community Team
Hello, and thanks for your answer.
We actually found the solution to our problem yesterday after days of investigation: my company's Internet router behind which was the FVS318N apparently got a buggy firmware update, preventing the UDP connections on port 500 to be forwarded via the DMZ to the Netgear router. So the FVS318N never got any connection from the outside, and therefore the VPN log didn't record anything.
We solved the issue by creating an explicit NAT/PAT rule on the Internet router forwarding UDP connections on port 500 to the FVS318N, and the VPN connections now work as they used to.
Just in case other people have the same kind of issue, we're in France, and the ISP is Orange. The Internet router is a Livebox Pro v4; this is the one that got the buggy firmware update.
Thanks again anyway!
That's great! It seems that the problem isn't the FVS318N. Thank you for sharing the solution! The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
JohnCarloV
NETGEAR Community Team
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