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Forum Discussion
Firewall
Hi all I've been encountering problems, when I go on websites like xbox.com it says my Netgear firewall is blocking it with a black background and red lettering and on my xbox I can't watch video apps and finds error codes, can't even watch videos on my tablet, I did what support told me and still hasn't been fixed, please help I can't watch anything.
4 Replies
Hello KristopherCS,
Please check if all LAN devices get this problem.
You may need to check the settings of the firewall router's Content Filtering. On the admin page of the router, go to Security then Block Sites and see if Content Filtering is ON. If it is ON, you will see blocked keywords on the same page.
If it is OFF, bypassing the firewall router is the first thing you need to do. Connect computer straight to the modem where the firewall router gets its Internet connect and see if you get the same results.
Regards,
Hi KristopherCS,
In addition to JennC's suggestions, we would also like to know the model number of your router/firewall so we can help you further. For home models/router/firewall you can refer to this link for the instructuions of JennC's suggestion:
http://kb.netgear.com/app/answers/detail/a_id/8219
For older firewall versions (ex. FVS318v3) you can find block sites under security options on the left side of the screen. You may want to "clear list" if you don't want any wesbites blocked.
For newer firewall UI's (ex. FVS318G) you can fin block sute under the security tab on top of the screen.
Hope that will help fix your issue.
Thanks,
Generally this means you need to setup port forwarding from what I have experienced with my xbox and Netgear devices.
Hello Sophostry,
Most of the time that is the only need they need to do. I have seen cases before where firewalls are too strict for thier consoles. But since it possible he accessed it through web browser, we also need to check if he had setup content filtering.
Thanks for your contribution.
Regards,
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