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Forum Discussion
FVS318G does not respond on default address
Hi. I have recently acquired an FVS318G and reset it to it's factory default settings. Unfortunately it does not respond when I connect my laptop to it (laptop configured with IP 192.168.1.2) and try...
Thanks for this, but now it just sits there alternating flashes between the Test and DMZ LEDs and doesn't ever seem to get to a normal state. If I power cycle it, it boots normally, but with the same problems as before. It is not giving out a DHCP address to my laptop, so I guess it is not back in factory setting yet. I have tried the process a few times, with the saem result each time.
Hi MattOfAllTrades,
If you have the documentations for the router/firewall (receipt, PoP) and you know who it is registered to. You can have it replaced through our RMA process. You'll need to contact our support team for this. I believe this unit is already for replacement.
Thanks,
Hi
It would be great to get it replaced, but I don't have the PoP as it was purchased by another department internally some time ago. They never used it, as the requirement went away, so said that I could use for my project. Unfortunately, the unit doesn't seem to work. It is new, but has been sat on a shelf somewhere for quite a while I suspect. Is there any way to look up based on serial number?
Hi MattOfAllTrades,
I can look up the record, you can PM me the serial number.
Thanks,
Serial is (hidden)
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