Forum Discussion

Aspirant

Nov 28, 2018

Solved

Need ProSafe SP-Lite VPN Client License Key Reset for Netgear DEVG-2020

Good morning,

We are using a Netgear DEVG-2020 Modem/Router purchased from Telstra as part of their DoT small business solution. It came with 5 ProSafe SP-Lite VPN Software for remote access. I have had several hard disk issue of late and have lost the VPN licence key.

When I attempt reinstall the software and regiser the email address I am told there are no licences left. Would it be possible to reset the system that manges the register users to allow me to re install the software.

Are you able to help. Thanking you in advance for your help with this matter. I look forward to hearing from you in the near future.

Warm regards

Nigel

Security

Software & Apps

JohnC_V
Dec 13, 2018
readingna,

We are able to reset all the 5 licenses as per your request. You may now try to install the key.

If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

6 Replies

JohnC_V
NETGEAR Moderator
Nov 30, 2018
Hi readingna,

Welcome to our community! :)

Please send to me via pm your license key so that I can forward it to our engineering team. I'll look forward to your pm.

Regards,
- readingna
  Aspirant
  Dec 13, 2018
  Thanks for the responce John, I am having trouble locating the key as we have had a clean up.
  
  is there another way to reset the keys like using the registered email address?
  - JohnC_V
    NETGEAR Moderator
    Dec 13, 2018
    readingna,
    
    We are able to reset all the 5 licenses as per your request. You may now try to install the key.
    
    If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
    
    Regards,
jjnick1952
Aspirant
Jan 11, 2019
Subject: RE We are able to reset all the 5 licenses as per your request. You may now try to install the key.

Hello

I CANNOT CREATE A NEW THREAD - FAILURE NOTICE

Thank you for your prompt reply. The one Licence key that I know the number of is in use. How can i find out the key numbers of the other4 that you have reset.

Regards

John