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Forum Discussion

deroliver's avatar
deroliver
Tutor
Jun 03, 2019

NETGEAR Insight VPN macOS 10.14.5

I just installed my new BR500 and added a new vpn user. Unfortunately I cannot get the InsightVPNClient to run on my macbook pro running macos 10.14.5. It just crashes everytime I open the app. How c...
MrJoshW's avatar
MrJoshW
NETGEAR Employee Retired
Jun 03, 2019

Hello,

 

I am using OSX 10.14.2 with the latest Insight VPN client and I can connect with any issues. What version of the VPN client are you currently using? Do you have any other VPN clients installed?

schumaku's avatar
schumaku
Guru - Experienced User
Jun 03, 2019

MrJoshW please update your test system to macOS 10.14.5 8-)

  • MrJoshW's avatar
    MrJoshW
    NETGEAR Employee Retired
    Jun 04, 2019

    Tested this on 10.14.5 just now and able to connect to my VPN group without any issues.

    • deroliver's avatar
      deroliver
      Tutor
      Jun 09, 2019

      So I just did a clean reinstallation of macOS mojave an tried the Insight VPN client app again. The Insight VPN client app still immediately crashes when opening it. macOS gives me the following report:

      Process:               InsightVPNClient [571]
      Path:                  /Applications/InsightVPNClient.app/Contents/MacOS/InsightVPNClient
      Identifier:            com.netgear.InstantVPN
      Version:               1.0 (???)
      Code Type:             X86-64 (Native)
      Parent Process:        ??? [1]
      Responsible:           InsightVPNClient [571]
      User ID:               501
       
      Date/Time:             2019-06-09 09:37:05.177 +0200
      OS Version:            Mac OS X 10.14.5 (18F132)
      Report Version:        12
      Bridge OS Version:     3.0 (14Y901)
      Anonymous UUID:        5FA60FFC-1F39-0D78-C081-5E8A494FE069
       
       
      Time Awake Since Boot: 190 seconds
       
      System Integrity Protection: enabled
       
      Crashed Thread:        0  Dispatch queue: com.apple.main-thread
       
      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000008
      Exception Note:        EXC_CORPSE_NOTIFY
       
      Termination Signal:    Segmentation fault: 11
      Termination Reason:    Namespace SIGNAL, Code 0xb
      Terminating Process:   exc handler [571]
       
      VM Regions Near 0x8:
      --> 
          __TEXT                 0000000103a5d000-0000000103abc000 [  380K] r-x/rwx SM=COW  /Applications/InsightVPNClient.app/Contents/MacOS/InsightVPNClient
       
      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
      0   libobjc.A.dylib               0x00007fff7e08804c class_conformsToProtocol + 235
      1   libobjc.A.dylib               0x00007fff7e087f46 -[NSObject conformsToProtocol:] + 46
      2   com.apple.AppKit               0x00007fff516be7f1 -[NSApplication(NSTouchBarFinder) NS_touchBarProviders] + 403
      3   com.apple.AppKit               0x00007fff516bf8e5 _NSTouchBarFinderGatherProvidersForContainer + 64
      4   com.apple.AppKit               0x00007fff516bef0a ___NSTouchBarFinderSetNeedsUpdateOnMain_block_invoke + 279
      5   com.apple.CoreFoundation       0x00007fff53991928 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
      6   com.apple.CoreFoundation       0x00007fff5399185d __CFRunLoopDoObservers + 451
      7   com.apple.CoreFoundation       0x00007fff539338f9 CFRunLoopRunSpecific + 514
      8   com.apple.HIToolbox           0x00007fff52c1f96b RunCurrentEventLoopInMode + 292
      9   com.apple.HIToolbox           0x00007fff52c1f5ad ReceiveNextEventCommon + 355
      10  com.apple.HIToolbox           0x00007fff52c1f436 _BlockUntilNextEventMatchingListInModeWithFilter + 64
      11  com.apple.AppKit               0x00007fff50fb9987 _DPSNextEvent + 965
      12  com.apple.AppKit               0x00007fff50fb871f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
      13  com.netgear.InstantVPN         0x0000000103a8435c main + 4396
      14  libdyld.dylib                 0x00007fff7f85e3d5 start + 1
       
      [...]
       
      Model: MacBookPro13,3, BootROM 256.0.0.0.0, 4 processors, Intel Core i7, 2,7 GHz, 16 GB, SMC 2.38f7
      Graphics: kHW_IntelHDGraphics530Item, Intel HD Graphics 530, spdisplays_builtin
      Graphics: kHW_AMDRadeonPro455Item, AMD Radeon Pro 455, spdisplays_pcie_device, 2 GB
      Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
      Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
      Bluetooth: Version 6.0.12f1, 3 services, 27 devices, 1 incoming serial ports
      Network Service: Wi-Fi, AirPort, en0
      USB Device: USB 3.0 Bus
      USB Device: iBridge
      Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1
      Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1
       

      I do not have any issues with any other app I'm using on my mac. This is really frustrating. I'm seriously considering the return of the BR500 router, since it is definitely not working for me. 

      • MrJoshW's avatar
        MrJoshW
        NETGEAR Employee Retired
        Jun 11, 2019

        Hello,

         

        What version of the Insight VPN client are you using? Are you able to try the previous version 1.0.0.15 to see if this version works?

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