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Forum Discussion
deroliver
Jun 03, 2019Tutor
NETGEAR Insight VPN macOS 10.14.5
I just installed my new BR500 and added a new vpn user. Unfortunately I cannot get the InsightVPNClient to run on my macbook pro running macos 10.14.5. It just crashes everytime I open the app. How c...
EKKO_Coleman
Jul 24, 2019Guide
I am having the same issue of it crashing on startup. I also have MBP 2016 with Mojave 10.14
My Error is also the same as posters..
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Note: EXC_CORPSE_NOTIFY
Works fine on Windows 10 machines, have not tested on any other OSX machines. Bought two of these BR500 specifically so I could use VPN to remote desktop on all the PC workstations I manage. Completely useless without working on my MBP
deroliver
Jul 29, 2019Tutor
I figured that the insight vpn app is not crashing when my my macbook is connected to an external monitor and the internal display is turned off. I've already gave this information to the netgear support but unfortunately so far there still is no bugfix in sight - so the insight vpn client ist useless to me. :-(
- MrJoshWJul 29, 2019NETGEAR Employee Retired
Hello,
You are correct, engineering believes the issue is due to the resolution being used on some of the MAC models. Currently they are working on a possible fix and I am working with them to determine a possible release date to address this issue.
- PurelyAndyJul 31, 2019Tutor
Hi,
I have exactly the same issue on my Mac Book Pro. Then it runs fine on my iMac 27".
I have OS 10.14.6 and the Insight App downloaded today.
Netgear said it was Apple and Apple said wipe computer.
Ahhh a clean install of Mac OS and only other App loaded was InsightVPNClient and it crashes.
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