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Forum Discussion

vmnet's avatar
vmnet
Aspirant
Oct 31, 2019
Solved

ProSafe VPN client activation on new computer

Hi, I have FVS336Gv3 dual WAN VPN router. I also have the Prosafe VPN client ver 1.0 and the license key. I need to activate this in a new laptop since the previous one not working any more, When I try to activate it gives the message "Activation error 33. This license is already activated on another computer".

 

Please provide a solution.

Kind regards, vm

  • DaneA's avatar
    DaneA
    Nov 04, 2019

    vmnet,

     

    I just got an update from the higher tier of NETGEAR Support.that your VPN license key has been reset.  You may now try to activate it on your new laptop. 

     

    If ever your concern has been adrressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

     


    Regards,

     

    DaneA

    NETGEAR Community Team

3 Replies

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  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Nov 03, 2019

    vmnet,

     

    Welcome to the community! :) 

     

    Kindly send me the following below via private message:

     

    a. the VPN license key that needs to be reset

    b. e-mail address that was used when you have registered the VPN license key before

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Nov 04, 2019

        vmnet,

         

        I just got an update from the higher tier of NETGEAR Support.that your VPN license key has been reset.  You may now try to activate it on your new laptop. 

         

        If ever your concern has been adrressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

         


        Regards,

         

        DaneA

        NETGEAR Community Team

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