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Forum Discussion

nettyuser's avatar
nettyuser
Aspirant
Apr 16, 2018
Solved

VPNG01L VPN Prosafe Client activation Error #54

Software activation is failing.  I'm receiving the following "Activation not completed" ... "Activation Error 54: The Activation Server is unreachable."..

 

I've tried disabling the firewall and antivirus software, yet still getting the same error.  I am not using a proxy.

 

I am in the process of upgrading my computer with a replacement hard drive. This license was previously activated on the old drive which is no longer being used.

 

Any insight as to what might be the problem?

Software & Apps
  • DaneA's avatar
    DaneA
    Apr 17, 2018

    nettyuser, 

     

    Is your computer already using Windows 8 before or was just updated to Windows 8? 

     

    Since you have already tried to disabled both the Windows firewall and anti-virus, kindly try to uninstall the anti-virus software in your Windows 8 PC and check if same problem will occur. 

     

    Also, if ever you are not using the latest version of the VPNG01L, I suggest you to install it on your PC.  You can download the latest VPNG01L Professional Software Version 6.40.004 here.

     

     

    Regards,


    DaneA

    NETGEAR Community Team

6 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Apr 16, 2018

    Hi nettyuser,

     

    Welcome to the community! :) 

     

    Your VPN Client Lite license key needs to be reset.  Kindly send me via private message the following below and I'll request the higher tier of NETGEAR Support to reset the VPN Client Lite license key:

     

    a. the exact VPN Client Lite license key

    b. the e-mail address that was used to register the VPN Client Lite license key

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Apr 17, 2018

      nettyuser,

       

      I got a feedback from the higher tier of NETGEAR Support that your VPN Professional Client software license key has been reset.  Kindly try to register it again in your computer.  

       

      If ever you don't have further inquiries and since your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

       


      Regards,

       

      DaneA

      NETGEAR Community Team

      • nettyuser's avatar
        nettyuser
        Aspirant
        Apr 17, 2018

        I'm still not able to activate the software.  The same error is being reported -having disabled anti-virus and windows firewall. Windows 8.  

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