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Forum Discussion
Solved
VPNG01L VPN Prosafe Client activation Error #54
Software activation is failing. I'm receiving the following "Activation not completed" ... "Activation Error 54: The Activation Server is unreachable.".. I've tried disabling the firewall and an...
Is your computer already using Windows 8 before or was just updated to Windows 8?
Since you have already tried to disabled both the Windows firewall and anti-virus, kindly try to uninstall the anti-virus software in your Windows 8 PC and check if same problem will occur.
Also, if ever you are not using the latest version of the VPNG01L, I suggest you to install it on your PC. You can download the latest VPNG01L Professional Software Version 6.40.004 here.
Regards,
DaneANETGEAR Community Team
I got a feedback from the higher tier of NETGEAR Support that your VPN Professional Client software license key has been reset. Kindly try to register it again in your computer.
If ever you don't have further inquiries and since your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
DaneA
NETGEAR Community Team
I'm still not able to activate the software. The same error is being reported -having disabled anti-virus and windows firewall. Windows 8.
Is your computer already using Windows 8 before or was just updated to Windows 8?
Since you have already tried to disabled both the Windows firewall and anti-virus, kindly try to uninstall the anti-virus software in your Windows 8 PC and check if same problem will occur.
Also, if ever you are not using the latest version of the VPNG01L, I suggest you to install it on your PC. You can download the latest VPNG01L Professional Software Version 6.40.004 here.
Regards,
DaneANETGEAR Community Team
I'm a little suprised that I'd have to uninstall the AV program as I initially installed the ProSafe VPN client ( NETGEARVPNClientPro_Setup_V6.40.004 ) with it running back in October 2017.
Would starting the computer in safe mode w/networking achieve the same as uninstalling the anti-virus program? As such, the AV program is not running and I still cannot activate the software.
Can Netgear tech support activate the software provided my computer's mac address?
It's now activated. I ended up upgrading to Windows 8.1 which did not work immediately. I ended up uninstalling the anti-virus software which did the trick.
Thank you for your help.
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