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Forum Discussion
Protocol Binding 4.3.3-6 no internet DNS request resolved
SRX5308 with 4.3.3-6 firmware. We have 3 WAN ports in use. WAN1 suddenlink, WAN2 ATT, WAN3 3rd party. All can supply access to the internet and all work correctly when I connect my laptop directly...
Hi Johnny555,
Welcome to the community! :)
Since you have already reset the SRX5308 back to factory default settings and still same problem occurs, I suggest you to access the Packet Capture Tool on the web-GUI of the SRX5308. Go to Monitoring > Diagnostics then on the Diagnostics page, see the Router Options section. Click the Packet Trace button then choose either WAN1/WAN2/WAN3 on the Select Network Options. Check page 391 of the SRX5308 Reference Manual here.
Once you have started the packet capture, configure load balancing and wait until DNS request will not process occurs. If same problem occurs, then that's the time to stop the packet capture then download the packet capture on your PC. Do it also for other WAN ports (for example, if you're done with WAN1 then do same procedure for WAN2 &WAN3).
For the packet capture to be analyzed, I suggest you to open an online case with NETGEAR Support then let them know about your concern. Attach the packet captures on the online case you have opened for it to be analyzed by the engineering team.
Regards,
DaneA
NETGEAR Community Team
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