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Forum Discussion
thompsoncm
Apr 12, 2017Aspirant
QOS with VPN
My ipad /IPhone connects via VPN with no problem and has done for a year or more. Now I enable QOS to give priority to the IPTV box and as soon as a VPN connection is started the whole network go...
DaneA
Apr 13, 2017NETGEAR Employee Retired
Hi thompsoncm,
Welcome to the community! :)
Kindly answer the questions below:
a. Is the IPTV box directly connected to the FVS318Gv2?
b. What is the current firmware version of the FVS318Gv2?
Regards,
DaneA
NETGEAR Community Team
- thompsoncmApr 13, 2017Aspirant
Firmware Version: 4.3.4-2
And yes the IPTV box is connected directly to the FVS318Gv2
- DaneAApr 19, 2017NETGEAR Employee Retired
If you try to disable the QoS, does it allow the VPN to work again without any issues? If yes, (wherein the VPN works fine without QoS Settings) its possible that it could be some corruption in the config file. I suggest you the steps below:
1. Backup the current configuration.
2. Factory reset the FVS318Gv2.
3. Reconfigure the FVS318Gv2 from scratch.
4. Observe if same problem occurs after setting it up from scratch.
Let us know the results.
Regards,
DaneA
NETGEAR Community Team
- DaneAApr 23, 2017NETGEAR Employee Retired
I just want to follow-up on this. Were you able to try the steps I've suggested? If yes, what are your observations?
Regards,
DaneA
NETGEAR Community Team
- thompsoncmApr 24, 2017Aspirant
Hi,
Sorry for the delay it took me a while to get the ppoe settings again.
I tried as you sugested but the same problem exists. Without qos set everthing works ok including the vpn connection.
If I enable qos everthings still works ok, until I connect via the vpn from my ipad/iphone then it all fails and I have to pull the power plug to restore the system.
Chris.
- DaneAMay 11, 2017NETGEAR Employee Retired
Kindly post screenshots of both QoS and Bandwidth Profile settings you have configured on the FVS318Gv2.
Regards,
DaneA
NETGEAR Community Team
- thompsoncmMay 11, 2017Aspirant
Hi DaneA,
Thats just it.
No profiles are enabled, the very action on enabling QOS and/or Bandwidth Profiles causes the problem.
Chris.
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