NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
QOS with VPN
My ipad /IPhone connects via VPN with no problem and has done for a year or more. Now I enable QOS to give priority to the IPTV box and as soon as a VPN connection is started the whole network go...
Hi thompsoncm,
Welcome to the community! :)
Kindly answer the questions below:
a. Is the IPTV box directly connected to the FVS318Gv2?
b. What is the current firmware version of the FVS318Gv2?
Regards,
DaneA
NETGEAR Community Team
If you try to disable the QoS, does it allow the VPN to work again without any issues? If yes, (wherein the VPN works fine without QoS Settings) its possible that it could be some corruption in the config file. I suggest you the steps below:
1. Backup the current configuration.
2. Factory reset the FVS318Gv2.
3. Reconfigure the FVS318Gv2 from scratch.
4. Observe if same problem occurs after setting it up from scratch.
Let us know the results.
Regards,
DaneA
NETGEAR Community Team
I just want to follow-up on this. Were you able to try the steps I've suggested? If yes, what are your observations?
Regards,
DaneA
NETGEAR Community Team
Hi,
Sorry for the delay it took me a while to get the ppoe settings again.
I tried as you sugested but the same problem exists. Without qos set everthing works ok including the vpn connection.
If I enable qos everthings still works ok, until I connect via the vpn from my ipad/iphone then it all fails and I have to pull the power plug to restore the system.
Chris.
I suggest you to kindly update the firmware of the FVS318Gv2 to the latest version 4.3.5-3. Be sure to perform a factory reset after upgrading the firmware then reconfigure it from scratch in order to start clean using the latest firmware version. Then check if same problem occurs.
You may download firmware version 4.3.5-3 here.
Regards,
DaneA
NETGEAR Community Team
Kindly post screenshots of both QoS and Bandwidth Profile settings you have configured on the FVS318Gv2.
Regards,
DaneA
NETGEAR Community Team
Hi DaneA,
Thats just it.
No profiles are enabled, the very action on enabling QOS and/or Bandwidth Profiles causes the problem.
Chris.
As far as I have double-checked, there is no issue on the FVS318Gv2 as you have described here on this forum thread. Since the troubleshooting we performed did not help, it would be best that you open a chat / online case with NETGEAR Support about your concern for further assistance.
Regards,
DaneA
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
