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Forum Discussion
Rash of failing FVS318's
Greetings Netgear Gods, I've had roughly 22 FVS318 v3 models working 24/7 for approximately 5 years and in this time I've only had 2 or 3 go bad. But, in the past 10 days I've had 5 fail on me:ee...
Update!
Well I found the reason and it's not coincidence but I do appreciate your input adit. After I spent/wasted over 32hrs traveling to my retail stores to replace failed firewalls and of course scour every retail establishment within a 120 mile radius for new FVS318G models in stock, I had yet another device fail today making it my 6th one in 11 days. This is CrAzY so I just had to find some time in my 70+hr work weeks to do a little testing. Well guess what I found, it's a Netgear bug!
FFS I've been going out of my mind as there's just no way all these devices were bugging out after being solid for years. So what is the bug? You cannot have a large list of blocked website keywords and loose power to the device or it won't come back up and stay locked out until utilizing the reset to defaults button and program it all over again, that is if it'll even let you reset it as a couple of them didn't.
I only recently updated my 31 keyword list to 57(According to the v3 manual you can have 64). Each time I have my list of 57 keywords and I kill the power to the device (Yes I know this isn't always a great thing to just drop the power but it happens) it locks up and the device will not communicate with anything plugged into it. I haven't found the specific number of entries that throws it off or if it's even a certain keyword but someday if I have time I will pinpoint it. I also haven't tested the newer fvs318G's yet but I soon will.
Ugh such a mess and a waste of time and money lately over this but at least now I have a grip on the cause and I'm not losing my mind after all. Well perhaps that last statement is debatable as we IT folk are a bit off our rockers to begin with and I think we all loose our minds trying to keep up with this stuff :p
Well I found the reason and it's not coincidence but I do appreciate your input adit. After I spent/wasted over 32hrs traveling to my retail stores to replace failed firewalls and of course scour every retail establishment within a 120 mile radius for new FVS318G models in stock, I had yet another device fail today making it my 6th one in 11 days. This is CrAzY so I just had to find some time in my 70+hr work weeks to do a little testing. Well guess what I found, it's a Netgear bug!
FFS I've been going out of my mind as there's just no way all these devices were bugging out after being solid for years. So what is the bug? You cannot have a large list of blocked website keywords and loose power to the device or it won't come back up and stay locked out until utilizing the reset to defaults button and program it all over again, that is if it'll even let you reset it as a couple of them didn't.
I only recently updated my 31 keyword list to 57(According to the v3 manual you can have 64). Each time I have my list of 57 keywords and I kill the power to the device (Yes I know this isn't always a great thing to just drop the power but it happens) it locks up and the device will not communicate with anything plugged into it. I haven't found the specific number of entries that throws it off or if it's even a certain keyword but someday if I have time I will pinpoint it. I also haven't tested the newer fvs318G's yet but I soon will.
Ugh such a mess and a waste of time and money lately over this but at least now I have a grip on the cause and I'm not losing my mind after all. Well perhaps that last statement is debatable as we IT folk are a bit off our rockers to begin with and I think we all loose our minds trying to keep up with this stuff :p
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