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Forum Discussion
BR500 reset to factory defaults after power outage
I've had the BR500 for more than a year now (and I know because I had to buy a new Insight License!!!, but that is another annoyance). Yesterday, we had two or more quick power outages, where the...
Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
What the solution for this problem ?
Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
MrJoshW wrote:Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
The Previous members here that have this problem , what the solution you find out for them ?
Thanks.
I can't verify for sure as each case by case can be different. Getting back end access is the best way to verify the cause of each issue and for this one I would need back end access to view logging and other loggings in the system.
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