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Forum Discussion
BR500 reset to factory defaults after power outage
I've had the BR500 for more than a year now (and I know because I had to buy a new Insight License!!!, but that is another annoyance). Yesterday, we had two or more quick power outages, where the...
Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
MrJoshW wrote:Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
The Previous members here that have this problem , what the solution you find out for them ?
Thanks.
I can't verify for sure as each case by case can be different. Getting back end access is the best way to verify the cause of each issue and for this one I would need back end access to view logging and other loggings in the system.
MrJoshW wrote:I can't verify for sure as each case by case can be different. Getting back end access is the best way to verify the cause of each issue and for this one I would need back end access to view logging and other loggings in the system.
I prefer not messup with settings and backdoors in the router,
I would very apperciate if you could give me several solutions that you have found with other users that was this problem,
Many Thanks.
In earlier firmware versions of the BR500 when device is connected to Insight over some time, the NAND flash which stores the configuration can become corrupted due to long use of writing to the NAND flash. This was addressed in a later BR500 firmware release. However, due to the corruption of the NAND flash when the unit reboots configurations will be wiped in the process as it cannot read from the NAND flash. Please note however that if the device is still being used by Insight this is not an issue as the configurations are stored in the cloud and any reboot that takes place the configuration will be re-stored from Insight.
Due to this issue, we recommend correcting the NAND flash and this can be done by support through the Secure Diagnostics Mode access.
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