Forum Discussion

Aspirant

Jul 29, 2015

FVS338 VPN still won't accept client

I got help here last week with a problem with the VPN Client not connecting to my FVS338 firewall. It worked on Friday, but now it is not working again, and the configuration is exactly as it was on ...

Security

Troubleshooting

DaneA

NETGEAR Employee Retired

Aug 02, 2015

Hi HankLambert,

Thank you for your feedback.

Since it was working before and you have already reconfigured the settings, I think that it might be a software firewall or an application that prevents it to establish the tunnel.

Let me share this forum link and this might help as well:

https://community.netgear.com/t5/ProSecure-STM-and-UTM-Discussion/SA-Lifetime-Guidelines-for-VPN-Setup/td-p/20901

You might need to contact Netgear Support again for assistance.

Regards,

DaneA

Netgear Community Team

HankLambert

Aspirant

Aug 03, 2015

Thanks for the link, but when I click on it I get an Access Denied page. After I log in, it says "You do not have sufficient privelidges for this resource or it's parent to perform this action".

--Hank

DaneA
NETGEAR Employee Retired
Aug 03, 2015
Hi HankLambert,

I apologize for this. However, the image below is the screenshot of the information from the forum link I have provided from my previous response (credit goes to adit, the author of the link I have provided):

Regards,

DaneA

Netgear Community Team
- HankLambert
  Aspirant
  Aug 07, 2015
  DaneA, thank you for all of your help, but I had to throw in the towel. With the VPN's unstable and the FW no longer allowing me to remote into the WAN, I had to replace it. Again, thanks for hanging in there and trying to help me get this fixed.
  
  --Hank