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Forum Discussion
SRX5308 non responsive 2-12 seconds LAN/WAN sporadically through day, drops all VPN connections too
I saw a simlar posting from 6/2015 that was not answered and closed "due to inactivity". I have (5) SRX5308 and they all exibit the same issue. In some cases I have RIP protocol enabled and in others...
Hi dajohnso,
Welcome to the community! :)
I believe the online case you have with NETGEAR Support is going to be escalated to the engineering team. The engineering team will do further investigation as to why the issue occurs on not just one but five SRX5308.
I suggest you to keep us posted here on the community about the updates coming from the engineering team in order for the benefit of other community members who might be experiencing the same issue.
Regards,
DaneA
NETGEAR Community Team
As an update, just so were all clear its not the local network or the WAN, I have replaced one SRX5308 with a cisco 1841 and it has had literally 0 packets lost in 4 days.
Also, please look into what the router does if many, many hackers are trying to login to the router remotely? The SRX5308 had nothing in the log files but the Cisco logging did indicate a large number of failed login attempts from the wan port. Is it possible the SRX5308 locks up for a few seconds on too many login failures? Can you turn off login on the wan ports all together? (i.e. add a check box, ingrore all telnet/ssh/rlogin attempts to the routers IP (unless its in NAT mode and there is port forwarding on these ports to another computer or DMZ)
Hi,
this kind of problem is a common one. There are several posts about srx5308 hanging without logging anything.
Some post is two years old.
I expected a more professional approach by the technical support.
I had to throw away the Srx, because of dropping vpn randomly to my customers, hanging for about 12 seconds.
Yes, one of my biggest concerns is the lack of logging. Obviously there is an issue since it impacts all my SRX5308's no matter how they are configured. I suspect this is a bigger issue but most people dont notice or undertsand that there is a significant packet loss going on. I am continuing to investigate but for some of my locations, like you, I have had to take the SRX5308 out because it was dropping VPN users and had noticable packet loss to all users.
I just want to follow-up on this. Are there any updates from the online case you have with NETGEAR Support about your concern?
Regards,
DaneA
NETGEAR Community TeamNo, apparently they are waiting on me to do thier work. They want me to turn on a sniffer and packet logging. They want me to enable a syslog server because the router logs are empty. I dont have time for that, I just took it out and put in a cisco 1841 router and the problem went away (completely, not a droppedpacket in 10 days 22 hrs). I really like the SRX5308 in general but I cant use it if its going to drop my connections so often. The problem got worse with every new firmware I installed. Although the duration of the "lockup" got shorter and was typically down to about 5 seconds the outages were occring a few times an hour. I still have a few SRX5308 in production that are having the same issue and if I find the time will try to get a sniffer on it but its not going to be soon. Thier dropped packets arent causing a lot of greif right now because they are going un-noticed by the customer.
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