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Forum Discussion
SRX5308 non responsive 2-12 seconds LAN/WAN sporadically through day, drops all VPN connections too
I saw a simlar posting from 6/2015 that was not answered and closed "due to inactivity". I have (5) SRX5308 and they all exibit the same issue. In some cases I have RIP protocol enabled and in others...
Hi dajohnso,
Welcome to the community! :)
I believe the online case you have with NETGEAR Support is going to be escalated to the engineering team. The engineering team will do further investigation as to why the issue occurs on not just one but five SRX5308.
I suggest you to keep us posted here on the community about the updates coming from the engineering team in order for the benefit of other community members who might be experiencing the same issue.
Regards,
DaneA
NETGEAR Community Team
Hi,
this kind of problem is a common one. There are several posts about srx5308 hanging without logging anything.
Some post is two years old.
I expected a more professional approach by the technical support.
I had to throw away the Srx, because of dropping vpn randomly to my customers, hanging for about 12 seconds.
Yes, one of my biggest concerns is the lack of logging. Obviously there is an issue since it impacts all my SRX5308's no matter how they are configured. I suspect this is a bigger issue but most people dont notice or undertsand that there is a significant packet loss going on. I am continuing to investigate but for some of my locations, like you, I have had to take the SRX5308 out because it was dropping VPN users and had noticable packet loss to all users.
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