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Forum Discussion
SRX5308 non responsive 2-12 seconds LAN/WAN sporadically through day, drops all VPN connections too
I saw a simlar posting from 6/2015 that was not answered and closed "due to inactivity". I have (5) SRX5308 and they all exibit the same issue. In some cases I have RIP protocol enabled and in others...
Hi dajohnso,
Welcome to the community! :)
I believe the online case you have with NETGEAR Support is going to be escalated to the engineering team. The engineering team will do further investigation as to why the issue occurs on not just one but five SRX5308.
I suggest you to keep us posted here on the community about the updates coming from the engineering team in order for the benefit of other community members who might be experiencing the same issue.
Regards,
DaneA
NETGEAR Community Team
I just want to follow-up on this. Are there any updates from the online case you have with NETGEAR Support about your concern?
Regards,
DaneA
NETGEAR Community Team
No, apparently they are waiting on me to do thier work. They want me to turn on a sniffer and packet logging. They want me to enable a syslog server because the router logs are empty. I dont have time for that, I just took it out and put in a cisco 1841 router and the problem went away (completely, not a droppedpacket in 10 days 22 hrs). I really like the SRX5308 in general but I cant use it if its going to drop my connections so often. The problem got worse with every new firmware I installed. Although the duration of the "lockup" got shorter and was typically down to about 5 seconds the outages were occring a few times an hour. I still have a few SRX5308 in production that are having the same issue and if I find the time will try to get a sniffer on it but its not going to be soon. Thier dropped packets arent causing a lot of greif right now because they are going un-noticed by the customer.
dajohnso wrote:I just took it out and put in a cisco 1841 router and the problem went away (completely, not a droppedpacket in 10 days 22 hrs).
And that's where the saying 'no one ever got fired for buying Cisco' comes from. :)
I've recently taken delivery of two brand new SRX5308 units to replace a pair of FVX538s that have been working fine for over 6 years.
I updated the firmware on the SRX as soon as I unpacked it pretty match and certainly before I added all my rules. Within days of them going live I have seeing the EXACT same issues with the device freezing up for 30 seconds or so at randon intervals. This is happening on BOTH units so is clearly a fault with the SRX5308. I must say I am extremely unhappy that this problem (which has been known about for a long time it seems) has still not been fixed.
It's very disappointing but I can't see any reason to keep these devices as the prospect of this problem getting fixed any time sson seems remote. I can't have our entire organisation's internet access and remote connections interrupted like this all the time.
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