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Forum Discussion
SRX5308 non responsive 2-12 seconds LAN/WAN sporadically through day, drops all VPN connections too
I saw a simlar posting from 6/2015 that was not answered and closed "due to inactivity". I have (5) SRX5308 and they all exibit the same issue. In some cases I have RIP protocol enabled and in others...
I just want to follow-up on this. Are there any updates from the online case you have with NETGEAR Support about your concern?
Regards,
DaneA
NETGEAR Community Team
No, apparently they are waiting on me to do thier work. They want me to turn on a sniffer and packet logging. They want me to enable a syslog server because the router logs are empty. I dont have time for that, I just took it out and put in a cisco 1841 router and the problem went away (completely, not a droppedpacket in 10 days 22 hrs). I really like the SRX5308 in general but I cant use it if its going to drop my connections so often. The problem got worse with every new firmware I installed. Although the duration of the "lockup" got shorter and was typically down to about 5 seconds the outages were occring a few times an hour. I still have a few SRX5308 in production that are having the same issue and if I find the time will try to get a sniffer on it but its not going to be soon. Thier dropped packets arent causing a lot of greif right now because they are going un-noticed by the customer.
dajohnso wrote:I just took it out and put in a cisco 1841 router and the problem went away (completely, not a droppedpacket in 10 days 22 hrs).
And that's where the saying 'no one ever got fired for buying Cisco' comes from. :)
I've recently taken delivery of two brand new SRX5308 units to replace a pair of FVX538s that have been working fine for over 6 years.
I updated the firmware on the SRX as soon as I unpacked it pretty match and certainly before I added all my rules. Within days of them going live I have seeing the EXACT same issues with the device freezing up for 30 seconds or so at randon intervals. This is happening on BOTH units so is clearly a fault with the SRX5308. I must say I am extremely unhappy that this problem (which has been known about for a long time it seems) has still not been fixed.
It's very disappointing but I can't see any reason to keep these devices as the prospect of this problem getting fixed any time sson seems remote. I can't have our entire organisation's internet access and remote connections interrupted like this all the time.
I gave up. I am still lookingfor a good solution. I liked the SRX5308, they were easy to setup and I had 10 VPN client licenses with 5 of these units (one in my office and 4 at clients). Each new firware the problem seamed to get worse and the logging showed even even less details. No matter what I did I couldnt get the connections to stabilize. Netgear kept wanting me to performa all sorts of tests and debugging with sniffers (wireshark) but I dont have the time. I see notes in the forums dating back to 2015 with the same issue so I dont understand why support cant see the problem and diagnose it themselves? I bought these because they had great VPN throughputs listed but I never got anywhere near what they claimed as I couldnt seem to get it past about 16-20Mbps on site-2-site VPN? Nearly identicle trhoughput as when I had the 336G in place so a much wasted upgrade. Now all 5 sit on a shelf, I guess i'll sell them on ebay "as is". From what little testing I performed, it seemed like the units themselves just hung for a few seconds (I suspect it has something to do with hackers on the web trying to login to the routers over and over and some internal setting blocks the traffic and resets?) The entire unit would be nonresponsive (even on the console) when it happened. An earlier verison of the firewall showed some stack trace details in a log but several versions after that showed absolutely nothing in the log when it happened? Wasnt really noticable until I tried switching to VoIP phones, then it was very apparent.
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