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Unable to delete device from vpn group
Dear community,
I am trying to delete my BR500 from the VPN group. I get the error message: unable to delete device from VPN group.
Tried to delete the BR500 from my device list. I can't, because it is still used in a VPN group ...
Don't know what to do here ...
Thanks for your help,
Patrick
pwill / Nicola_Ita,
Again, we apologize for the inconvenience this has caused you. A fixed is currently being worked on.
Regards,
DaneA
NETGEAR Community Team
8 Replies
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I did a couple of hours ago. Hoping to get a resolution. I am stuck for over two days now :-(
Hi my name is Nicola and I live in Italy, this is my first post.
Since a week I have been experiencing the same problem and yesterday I have opened a support ticket, I'm waiting for a solution....
After twenty years of Netgear products, I have to admit that BR500 is a real failure (for VPN stability).
In 15 months I had to reboot the router hundreds of times, I forgot how many times I had to delete the VPN group....Nicola
Same here Nicola. It seemed to be stable the last month, but last week the spook started again. No VPN, no tunnel, ghost VPN groups, no VPN groups, not able to delete a router from the group, not able to delete a router from the insight cloud ...
pwill / Nicola_Ita,
Again, we apologize for the inconvenience this has caused you. A fixed is currently being worked on.
Regards,
DaneA
NETGEAR Community TeamThe reason I wanted to delete the devices from the group was to re-create the group because the tunnel was down and the clients could not connect.
This morning, the whole system was back and everything works. It took more then 3 days, but it seems stable now. I will leave it as it is and won't delete anything.
The Insight Cloud Portal is a great service, but its stability is really poor. I very much hope Netgear gets it under control, because I can't handle too many outages anymore ...
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