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Forum Discussion
netpilot
Nov 18, 2016Aspirant
VPN Lite Client License not available after uninstall
The VPN Lite Client which came with the router was istalled on a Win 8.1 pro machine and worked well. Due to a new laptop the client has to be installed on that new machine now, which is running unde...
- Dec 13, 2016
Hi netpilot,
I would like to inform you that your license has now been reset. It should be usable now on your installation.
Have a great day!
Thanks,
DaneA
Nov 27, 2016NETGEAR Employee Retired
Hi netpilot,
Just want to follow-up. Were you able to open an online case with NETGEAR Support to help you with your concern? If yes, kindly keep us posted.
Regards,
DaneA
NETGEAR Community Team
netpilot
Nov 28, 2016Aspirant
Hi ,
thaks for your reply.
I was not able to contact support. I have not found a way to open a call regarding just the software. The system always asks for a (hw) product. Unfortunately my router is out of the free service periode and so I cannot open a call without havin a service contract ( that's what I have understood so far...). But maybe I have not found the right way to open tha call anyway. So please advise what to do.
Thanks!
-np
- JohnRoNov 28, 2016NETGEAR Employee Retired
Hi netpilot,
I'll request for the reset on this one. Can you please PM me your license key? We appreciate your patience.
Thanks,
- JohnRoDec 13, 2016NETGEAR Employee Retired
Hi netpilot,
I would like to inform you that your license has now been reset. It should be usable now on your installation.
Have a great day!
Thanks,
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