Hi, I have WAN2 setup as a rollover for WAN1, with the idea being if WAN1 goes down the backup connected to WAN2 kicks in. When WAN1 goes down, the rollover appears to work and the internet light on WAN2 turns green, the computers show an internet connection but cannot access the internet. When I connect directly to the hub (that is connected to WAN2) with an ethernet cable, my laptop connects to the internet and webpages etc. load as expected. Any ideas what is not working or what to try first? Thank you Z.

Hi zakzakzak20, Welcome to the community! :) When I connect directly to the hub (that is connected to WAN2) with an ethernet cable, my laptop connects to the internet and webpages etc. load as expected. Any ideas what is not working or what to try first? What is the brand and model of the hub connected to WAN2? Is it a modem-only device or a modem-router combination? Kindly try to reboot the SRX5308 then check if you will have internet access through WAN2 port of the SRX5308. What is the current firmware version of the SRX5308? Regards, DaneA NETGEAR Community Team

Hi DaneA, Thank you, in answer to your questions: The hub connected to WAN2 is a Technicolor (TG588V V2). I think it is a modem-router combination but we only use it to connect to our Netgear router as a backup. I have tried rebooting and the same issue occured. The firmware version is: 4.3.1-22 I feel as though it is probably something quite obvious, the internet connection is there (i.e. green light on router, connection recognised on laptop) but it just won't actually give me a connection. Thank you for your help. Z

zakzakzak20, The hub connected to WAN2 is a Technicolor (TG588V V2). I think it is a modem-router combination but we only use it to connect to our Netgear router as a backup. I have tried rebooting and the same issue occured. The firmware version is: 4.3.1-22 Since the the Technicolor (TG588V V2) is a modem-router combination, then its possible that the Double NAT scenario might be the cause that is why you are not able to go online through WAN2 port after rollover. Kindly read the article below about Double NAT: What is Double NAT? I suggest you to configure the Technicolor (TG588V V2) to full-bridge mode in order for it to be set as a modem-only device. Then, check again if you will be able to go online through WAN2 port of the SRX5308 after rollover. Also, I suggest you to update the firmware of the SRX5308 to the latest v4.3.5-3. You can download firmware v4.3.5-3 here. Be sure to perform a factory reset on the SRX5308 after upgrading the firmware the reconfigure the settings from scratch in order to start clean using the latest firmware version. Then, check if the same problem will occur. Regards, DaneA NETGEAR Community Team

Thanks DaneA, I followed your instructions below, switched the non-netgear router to bridge mode and then updated the firmware of the Netgear router. The non-netgear router was providing no internet access in bridge mode, I factory reset it and then briefly I had internet access on WAN2 from the non-netgear router, before it then went down a couple of minutes later. I haven't been able to get it back working again since but it is now showing an internet connection. The internet light on WAN2 is also green when WAN1 is not connected but is still not providing internet access. Any ideas? Thank you for all your help. Z

WAN2 rollover not quite working, almost is

11 Replies

DaneA
NETGEAR Employee Retired
Jul 15, 2018
Hi zakzakzak20,

Welcome to the community! :)

When I connect directly to the hub (that is connected to WAN2) with an ethernet cable, my laptop connects to the internet and webpages etc. load as expected. Any ideas what is not working or what to try first?

What is the brand and model of the hub connected to WAN2? Is it a modem-only device or a modem-router combination?

Kindly try to reboot the SRX5308 then check if you will have internet access through WAN2 port of the SRX5308.

What is the current firmware version of the SRX5308?

Regards,

DaneA
NETGEAR Community Team
- zakzakzak20
  Aspirant
  Jul 16, 2018
  Hi DaneA,
  
  Thank you, in answer to your questions:
  
  The hub connected to WAN2 is a Technicolor (TG588V V2). I think it is a modem-router combination but we only use it to connect to our Netgear router as a backup.
  
  I have tried rebooting and the same issue occured.
  
  The firmware version is: 4.3.1-22
  
  I feel as though it is probably something quite obvious, the internet connection is there (i.e. green light on router, connection recognised on laptop) but it just won't actually give me a connection.
  
  Thank you for your help.
  
  Z
  - DaneA
    NETGEAR Employee Retired
    Jul 16, 2018
    zakzakzak20,
    
    The hub connected to WAN2 is a Technicolor (TG588V V2). I think it is a modem-router combination but we only use it to connect to our Netgear router as a backup.
    
    I have tried rebooting and the same issue occured.
    
    The firmware version is: 4.3.1-22
    
    Since the the Technicolor (TG588V V2) is a modem-router combination, then its possible that the Double NAT scenario might be the cause that is why you are not able to go online through WAN2 port after rollover. Kindly read the article below about Double NAT:
    
    What is Double NAT?
    
    I suggest you to configure the Technicolor (TG588V V2) to full-bridge mode in order for it to be set as a modem-only device. Then, check again if you will be able to go online through WAN2 port of the SRX5308 after rollover.
    
    Also, I suggest you to update the firmware of the SRX5308 to the latest v4.3.5-3. You can download firmware v4.3.5-3 here. Be sure to perform a factory reset on the SRX5308 after upgrading the firmware the reconfigure the settings from scratch in order to start clean using the latest firmware version. Then, check if the same problem will occur.
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team

Forum Discussion

WAN2 rollover not quite working, almost is

11 Replies

Related Content

netdata NT not working

Nighthawk app not connecting but Wi-Fi works> Try This...

Orbi BK43 AC2200 intermittent working/not working

mDNS / Bonjour not working

VPN passthrough not working

NETGEAR Academy

ProSupport for Business