NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

matt7277's avatar
matt7277
Aspirant
Dec 21, 2022
Solved

Beware WAX630E Firmware 10.3.1.7 & 10.3.1.8 breaking networks

Heads up that both of the latest firmware updates for WAX630E APs (10.3.1.7 & 10.3.1.8) appear to break my pretty simple set up:

  • Two WAX630E using POE++
  • Untagged VLAN unchecked 
  • Management VLAN configured to alternative value 
  • Couple of SSIDs with separate VLANs

 

When upgrading to either of the new Firmwares, the APs immediately show as disconnected from Insight and are unresponsive locally. Only solution I found was to disconnect from LAN, connect to power brick, factory reset and rollback the firmware to 10.2.0.19 using the local web interface. This creates a problem because Insight forces Firmware update when you add new devices (which brings them back to the broken 10.3.1.7 or .8 version now) and the only choice is to factory reset / run locally. 

 

APs worked (well enough) on 10.2.0.19 so something certainly changed with 10.3.1.7 (like the bug introduced with WiFi passwords containing special characters) and 10.3.1.8 was rushed out to fix it (no download link even available yet, but Insight enrollment will pick it up and force install .8). 

 

This is pretty frustrating as I've had nothing but issues with the WAX630Es since they arrived from preorder. After more than a year, I still had constant disconnects/crashes which I believe could be related to 2.4 GHZ and 5 GHZ being broadcasted on the same SSID and now this Firmware issue may be the final straw. 

  • Got things working by moving management config back to the default VLAN (1) and split out 2.4ghz, 5ghz and 6ghz to separate SSIDs.

6 Replies

Replies have been turned off for this discussion
  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Same SSID on multiple BSSID makes up just two or more radios on different bands individual available on to all clients. 

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    matt7277 wrote:

    ... I still had constant disconnects/crashes which I believe could be related to 2.4 GHZ and 5 GHZ being broadcasted on the same SSID... 


    operating large amount of Netgear wac5xx and wax6xx with SSID active on two or three radios

    • matt7277's avatar
      matt7277
      Aspirant

      Nice. Are you running the 10.3.1.8 firmware on your WAX6xx devices? If so, have you noticed any issues with operating the management interface on an alternative VLAN ID? Do you have the untagged VLAN box checked?

      • schumaku's avatar
        schumaku
        Guru - Experienced User

        matt7277 wrote:

         If so, have you noticed any issues with operating the management interface on an alternative VLAN ID? Do you have the untagged VLAN box checked?


        That makes a different topic I'm following for a longer time here. Unfortunately currently in the local university clinic a stroke center for almost four weeks now, so limited physical access to my test grounds.

  • Got things working by moving management config back to the default VLAN (1) and split out 2.4ghz, 5ghz and 6ghz to separate SSIDs.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More