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MikhaelS's avatar
MikhaelS
Tutor
May 30, 2021
Solved

My PS4 will connect WIFI to my WAC510 router and the internet, but can't use PSN.

My PS4 will connect WIFI to my WAC510 router and the internet, but can't use PSN.

Please Help

  • RaghuHR's avatar
    RaghuHR
    Jul 09, 2021

    Hi MikhaelS 

     

    Thanks for confirming your PlayStation is working. Please mark this thread as accepted solution so that other user will get benefited .

     

    Raghu

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  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert
    Jun 01, 2021

    MikhaelS  If I understand correctly you are unable to access PlayStation Network? Is this correct?  Please download the detailed logs from monitoring page. Upload into google drive and send me the link download via PM.

     

    Thanks,

    Raghu

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert
        Jul 01, 2021

        Hi MikhaelS 

         

        Thanks for sharing the logs.

         

        Could you please check the following?

         

        1. Disable URL filtering and try to connect to the Play station network.
        2. From the attached images for Play station network to work properly we need to enable the following ports on the router side. Check whether the following ports are enabled on your main router.
        TCP : 80, 443, 3478, 3479, 3480
        UDP : 3478, 3479

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