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Forum Discussion

stonepillar's avatar
stonepillar
Aspirant
Jul 25, 2022

My two WAC510 devices are disconnected.

I have a BR200 router and the GC510PP switch is connected to it.

I have 2 WAC510 devices that are connected to the GC510PP switch.

I have an Insight app installed on my android phone but starting today, July 24, 2022, both WAC510 devices are indicated as 'disconnected.'

I have searched this community to figure out what I can do to fix this problem; however, I couldn't find specific information related to my issue.

Connected devices, such as PC and smart TVs, have an internet connection.

I have 2 existing SSIDs on WiFi Networks; however, I can't add an additional SSID that would show up on the list of available WiFi connecting points.

My assumption is that's because the WAC510 devices are not connected to the Insight Cloud.

How can I reconnect my WAC510 back to Insight Cloud?

 

Thank you in advance for your help with this matter.

I hired a professional to set up my home office network a year ago but that person is no longer available to help me with this issue.

Sincerely,

5 Replies

    • stonepillar's avatar
      stonepillar
      Aspirant

      I have unplugged and replugged the PoE cable several times on 1 device and nothing changed.

      • JeraldM's avatar
        JeraldM
        NETGEAR Employee Retired

        Thanks for the ping schumaku!

         

        Hi stonepillar,

         

        I see that you have an open case with support, please let us know if the proposed solution by the expert resolved your issue.

         

         

        Regards,

         

        JeraldM

        NETGEAR Community Team

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Don't hesitate to contact Netgear customer support. Include the output from the access points local Web UI - Management > Monitoring > Cloud Log and in case the complete Management > Logs > Download Detailed Logs as a reference.

     

    DaneA JohnC_V Marc_V JeraldM please give your customer a hand.

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