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New WAX610 - Internet connectivity for laptops but not smartphones
I just installed a WAX610, hardwired to a nearby, new Netgear GS308E switch in a new office. The switch connects to the building's router, somewhere in the building. The AP has Internet connectivit...
Final Update 6 Aug 2024:
The experiment to change my WAX610 from Bridge mode to NAT mode was very brief. Although smartphones finally gained Internet connectivity, the bandwidth was excruciatingly slow so as to be unusable.
Down here in the basement where all of this has been happening, the adjacent office requested the IT folks upstairs to install WiFi for them (probably since mine was unusable to smartphones). Their new WiFi antenna (I've never seen it) provides quick, reliable connectivity both to our PCs that have never had a problem, as well as our smartphones which always had a problem with the WAX610.
I have decommissioned the WAX610.
stewcoarchives wrote:
I just installed a WAX610, hardwired to a nearby, new Netgear GS308E switch in a new office.
I configured a simple guest SSID on the WAX610, taking all the default values (other than having no password).
All laptops that connect to the WAX610 have Internet connectivity, but all smartphones do not. Smartphones will connect to the AP, and will get an IP assigned in the same 192.168.1.x range as the laptops that connect to it, but the smartphones don't have Internet connectivity.
For completeness, please report the current installed and active firmware version on this WAX610.
Anything odd or strange when checking the WAX610 Logs?
While hard to imagine DHCP works, but the Internet access does not, please check the default settings for this SSID in regard to OWE, OWE Transition Mode, PMF, and the network mode is bridge (or NAT). Here how Insight does set such a password-free SSID:
Thanks. I upgraded the firmware from V9.6.0.7 to the newest-available, which is V10.6.0.7, but that did not resolve the issue.
Based on your settings recommendations, I then enabled Enhanced Open, as well as Allow Devices to Connect with Open. (Addressing and Traffic was already set to Bridge). But changing these settings had no effect - laptops still connected with Internet, and smartphones still connected and got an IP assigned, but with no Internet.
I then examined the WiFi settings on one of the (Android) smartphones connected to the SSID. I, admittedly randomly, changed the setting for MAC address type from Randomized MAC to Phone MAC, and the smartphone immediately had Internet connectivity through the SSID.
Latest software for your WAX610 is 10.6.1.1 and not 10.6.0.7
I spoke too soon. Smartphones are still failing to have Internet connectivity after connecting to this new WAX610.
I had enabled Enhanced Open per previous recommendation, and had confirmed that Addressing and Traffic was already set to Bridge.
Upon arriving in the office every day, my laptop connects to the AP, immediately has Internet connectivity, and never loses it. My smartphone connects to the same AP, but invariably gets the "Connected without Internet" error seconds later. Sometimes the problem disappears and the phone gets connectivity, but usually does not.
As I have no prior experience with configuring APs, I'm hopeful someone can offer a suggestion of what to try next. While I had a career in IT, I never had to deal with networking equipment.
I would also add that my AP firmware is at V10.6.1.1
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