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Solved
New WAX610 - Internet connectivity for laptops but not smartphones
I just installed a WAX610, hardwired to a nearby, new Netgear GS308E switch in a new office. The switch connects to the building's router, somewhere in the building. The AP has Internet connectivit...
Final Update 6 Aug 2024:
The experiment to change my WAX610 from Bridge mode to NAT mode was very brief. Although smartphones finally gained Internet connectivity, the bandwidth was excruciatingly slow so as to be unusable.
Down here in the basement where all of this has been happening, the adjacent office requested the IT folks upstairs to install WiFi for them (probably since mine was unusable to smartphones). Their new WiFi antenna (I've never seen it) provides quick, reliable connectivity both to our PCs that have never had a problem, as well as our smartphones which always had a problem with the WAX610.
I have decommissioned the WAX610.
Thanks. I upgraded the firmware from V9.6.0.7 to the newest-available, which is V10.6.0.7, but that did not resolve the issue.
Based on your settings recommendations, I then enabled Enhanced Open, as well as Allow Devices to Connect with Open. (Addressing and Traffic was already set to Bridge). But changing these settings had no effect - laptops still connected with Internet, and smartphones still connected and got an IP assigned, but with no Internet.
I then examined the WiFi settings on one of the (Android) smartphones connected to the SSID. I, admittedly randomly, changed the setting for MAC address type from Randomized MAC to Phone MAC, and the smartphone immediately had Internet connectivity through the SSID.
Latest software for your WAX610 is 10.6.1.1 and not 10.6.0.7
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