NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New WAX610 - Internet connectivity for laptops but not smartphones
I just installed a WAX610, hardwired to a nearby, new Netgear GS308E switch in a new office. The switch connects to the building's router, somewhere in the building. The AP has Internet connectivit...
Final Update 6 Aug 2024:
The experiment to change my WAX610 from Bridge mode to NAT mode was very brief. Although smartphones finally gained Internet connectivity, the bandwidth was excruciatingly slow so as to be unusable.
Down here in the basement where all of this has been happening, the adjacent office requested the IT folks upstairs to install WiFi for them (probably since mine was unusable to smartphones). Their new WiFi antenna (I've never seen it) provides quick, reliable connectivity both to our PCs that have never had a problem, as well as our smartphones which always had a problem with the WAX610.
I have decommissioned the WAX610.
Months later and this problem is not resolved. All laptops connect to the WAX610 just fine, get a 192.168.1.x IP address, and have uninterrupted Internet connectivity.
All smartphones connect to the same SSID, get a 192.168.1.x IP, and immediately receive a "Connected without Internet" error message that never resolves. Rebooting the WAX610 does no good. Changing the smartphone from a randomized MAC to a phone MAC does no good.
Not sure if a warranty return is now in order, or a different vendor. I appreciate the help thus far given, but it seems no one else is having this type of phone-only blockage, so perhaps it's the hardware.
stewcoarchives wrote:
Changing the smartphone from a randomized MAC to a phone MAC does no good.
This is just to avoid overloading the DHCP server IP address pool, nothing else - matter of fact you have nothing to hide to yourself what you already know anyway.
Assuming the message does come every time, on each new connection established.
First thing I would suggest is to forget the network. On an iPhone there is an amber text stating "No Internet Connection" click on the Wi-Fi settings section, the (i) field, and tap on the Forget This Network (correct Apple language). On Android it's typically a wrong password message, there go to the Internet connections, and tap the [Forget] with the wastebasket icon. Then re-add the Wi-Fi config.
This happens when changing the AP security eg. from WPA2-Personal to WPA3-Personal or WPA2-/WPA3-Mixed Mode after the connection was configured on the smart phones.
Sometimes, it's required to Reset the Network Settings in the Reset menu, and re-configure accordingly.
That's everything coming into my mind on these issues.
Hello JulienCM,
And welcome to the NETGEAR Community! 🙂
Aside from what schumaku suggested, can you check if there is any type of ACL configured, either on the WAX610 or the router? For WAX610 please see page 222 of the link below:
https://www.downloads.netgear.com/files/GDC/WAX610/WAX610_WAX610Y_UM_EN.pdfIf the router has WiFi can you try and connect to that SSID and check to isolate?
Have a lovely day,
RennaD
NETGEAR TeamNeither the WAX610 nor the router have an ACL implemented.
The router does have WiFi, and smartphones that connect to its SSID have Internet service, always. Trouble is, the router is on the main floor of our building and we're in the basement - that SSID isn't even visible to us when our devices in in the basement.
I installed the WAX610 in the basement to get WiFi service down here. It's hardwired to a Netgear GS308E that in turn connects to a router port upstairs. Our laptops connect to the WAX610 and always have Internet, but smartphones that connect to the WAX610 get 'Connected without Internet.'
I can do a network reset on my Android and sometimes it might connect briefly, but the next day I come to the office, it's back to 'Connected without Internet.'
No fancy configurations on the WAX610 - just the OWE feature previously suggested.
The OWE is was just a modest proposal for providing secured (encrypted) guest-like (unauthenticated) access while having no password requirements for the wireless clients.
The GS308E with it's WAX610 is connected how to the Internet, resp, the LAN of your primary router - and not to some cable modem or the like?
I don't come behind why you state the smartphones don't get Internet access, while the random computers or PCs connected to the GS308E as well as wireless PCs get LAN and Internet access through the router, while these magic unknown smartphones don't. A possible explanation is already on the table: Should you had configured the smartphones for using a WPA2-PSK/-Personal but the WAX610 (and your primary router Wi-Fi?) is configured to WPA3-PSK/-Personal you might have to forget the existing Wi-Fi connection to this network name (SSSID) and re-assign it to the WAX610-served SSID.
Of course, assuming everything is on one network, one one VLAN, and no misconfiguration linking the WAX610-served SSID to a non-exiting or inactive VLAN.
Would you mind to draw on a sheet of paper what your network ideas are, nd how things are connected, with as much details as possible, and post this drawing as an attachment along with a future reply?
Last but not least, I can't guarantee that all your unknown, unspecified Smartphones able to deal with the OWE. Why not use for clear security management a wireless SSID with a password instead? Looking again over the complete thread, it appears we're looping now.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
