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Solved
New WAX610 - Internet connectivity for laptops but not smartphones
I just installed a WAX610, hardwired to a nearby, new Netgear GS308E switch in a new office. The switch connects to the building's router, somewhere in the building. The AP has Internet connectivit...
Final Update 6 Aug 2024:
The experiment to change my WAX610 from Bridge mode to NAT mode was very brief. Although smartphones finally gained Internet connectivity, the bandwidth was excruciatingly slow so as to be unusable.
Down here in the basement where all of this has been happening, the adjacent office requested the IT folks upstairs to install WiFi for them (probably since mine was unusable to smartphones). Their new WiFi antenna (I've never seen it) provides quick, reliable connectivity both to our PCs that have never had a problem, as well as our smartphones which always had a problem with the WAX610.
I have decommissioned the WAX610.
Months later and this problem is not resolved. All laptops connect to the WAX610 just fine, get a 192.168.1.x IP address, and have uninterrupted Internet connectivity.
All smartphones connect to the same SSID, get a 192.168.1.x IP, and immediately receive a "Connected without Internet" error message that never resolves. Rebooting the WAX610 does no good. Changing the smartphone from a randomized MAC to a phone MAC does no good.
Not sure if a warranty return is now in order, or a different vendor. I appreciate the help thus far given, but it seems no one else is having this type of phone-only blockage, so perhaps it's the hardware.
Hello JulienCM,
And welcome to the NETGEAR Community! 🙂
Aside from what schumaku suggested, can you check if there is any type of ACL configured, either on the WAX610 or the router? For WAX610 please see page 222 of the link below:
https://www.downloads.netgear.com/files/GDC/WAX610/WAX610_WAX610Y_UM_EN.pdf
If the router has WiFi can you try and connect to that SSID and check to isolate?
Have a lovely day,
RennaD
NETGEAR Team
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