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Solved
New WAX610 - Internet connectivity for laptops but not smartphones
I just installed a WAX610, hardwired to a nearby, new Netgear GS308E switch in a new office. The switch connects to the building's router, somewhere in the building. The AP has Internet connectivit...
Final Update 6 Aug 2024:
The experiment to change my WAX610 from Bridge mode to NAT mode was very brief. Although smartphones finally gained Internet connectivity, the bandwidth was excruciatingly slow so as to be unusable.
Down here in the basement where all of this has been happening, the adjacent office requested the IT folks upstairs to install WiFi for them (probably since mine was unusable to smartphones). Their new WiFi antenna (I've never seen it) provides quick, reliable connectivity both to our PCs that have never had a problem, as well as our smartphones which always had a problem with the WAX610.
I have decommissioned the WAX610.
Is it possible that my issue is not with the WAX610, but the router above it? I've found a path to success that is repeatable, but I don't understand it.
My Android smartphone has always failed to have Internet connectivity after it successfully authenticates to the WAX610 and receives an IP address from the router.
Based on that behavior, I logged into the router and reserved an IP address for my smartphone's physical MAC. That did not improve the situation - my smartphone does get that assigned IP address from the router upon authenticating to the WAX610, but still does not have Internet connectivity.
But if I then log into the router, and use the router's internal Ping Test utility to ping the IP of my smartphone that has just connected to the network, suddenly my smartphone has Internet connectivity.
Why would issuing a ping from the router to my smartphone suddenly make my phone have Internet connectivity?
stewcoarchives wrote:
Is it possible that my issue is not with the WAX610, but the router above it? I've found a path to success that is repeatable, but I don't understand it.
Yes, indeed. Have we talked or heard about the router in place (make, model, firmware, ...) already? The only reference I see is "no ACL" on the router.
Understand there is a GS30xE in the data path between the WAX610 and the router, unlikely causing an issue.
Have already captured the traffic between the WAX610 and the router plus the diagnostics on the WAX610 and shared this with Netgear?
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