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Forum Discussion
Solved
Problem with WNDAP360 after updating WC7520
Yesterday I updated our WC7520 controller to the latest firmware (2.5.0.39), and since then all our APs (WNDAP360) are rebooting and loosing connection. They can work for a few minutes, then they fai...
Hi Johanhelin,
Thank you for the quick reply.
The problem is definitely because you have unchecked 802.11na, this is the bug we have in 2.5.0.39 firmware, and we have fixed it in 2.5.0.40 and later versions. We are in the process of web releasing the firmware 2.5.0.42 with the fix. Until then eventhough you are not using 802.11na Radio as a quick fix to this issue can you check "Turn radio on"?
thanks,
laxman.
1. In basic there is 802.11b/bg/ng where the "Turn radio on" is checked. There is also 802.11na where the option is unchecked. In the Advanced option there is a group called "Group-1", 802.11b/bg/ng and 802.11a/na are both checked but greyed out.
2. All the APs are in the basic group, none are in the advanced group called "Group-1".
3. I think it was version 2.5.0.31 but I might be mistaken. No, there were no AP reboots in the previous firmware.
4. Yes, this is exactly the behaviour they are having. They work for a few minutes, then reboot.
5. All of them (25) are doing it, so I'll give you a log from one of them. How do you upload files here?
6. I haven't tried this yet, hoping for another solution first.
Hi Johanhelin,
Thank you for the quick reply.
The problem is definitely because you have unchecked 802.11na, this is the bug we have in 2.5.0.39 firmware, and we have fixed it in 2.5.0.40 and later versions. We are in the process of web releasing the firmware 2.5.0.42 with the fix. Until then eventhough you are not using 802.11na Radio as a quick fix to this issue can you check "Turn radio on"?
thanks,
laxman.
Yes, this solved the problem for now. Is there any way to get a notification when the new firmware is available?
Hi Johanhelin,
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future! The only notification settings I found on the WC7520 are for syslogs, I didn't see one for firmware updates.
Thanks,
Hi Johanhelin,
Once the firmware is available on the web, i will post the link to download here is it ok?
thanks,
laxman.
That would be very nice. Thank you for all the help!
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