WAC720 LOCKING UP

Well last night it locked up once and had to reboot it.  There is not a single android device connected to it now.  Unless the ring door bell or garage door opener is android.  So it is not my Samsung clan causing my issue.

Thanks for the details. We are actively working on this issue. Can please provide the model details of ring door bell  and  garage door opener?

Well ring only makes 2 door bells right now, so there really is no model number, it is the standard not the pro, but the garage door opener is a liftmaster is a 8557W Elite Series opener.

Thank you. Do you have the  console connected to AP? If yes please give the console output by executing these commands? Please execute these commands before you start test to till you hit the issue

echo 8 > /proc/sys/kernel/printk
echo Y > /sys/module/printk/parameters/time

You need to redirect all the console log to to file and send it.

You can refer the folloing video how to redirect console out put to a file.

the https://www.youtube.com/watch?v=ZvNNoP7tivQ

When hang happens did you tried hard  factory reset ? Was your AP responding for that? these are important data points for us debug further.

Thanks again.

I don't have a console connected to the AP, but in my testing I did do a factory reset and reprogrammed from scratch.  Also in above I stated that I called support for this issue and they replaced the access point under warranty, so this is a different access point havig the same issue I had before.  I did a factory reset on both before re-programming them.  I did not restore a backup.

The AP is hanging on the ceiling, so I did not do a reset with the button because it is hard to reach, I just did a power reboot from the POE injector then went in and factory reset it.  I did not do it from the button.

I can try that next time if you like, it is working better and has only locked up once since I got all the Samsung devices off of it, None of which are an S7.

Any updates, I only have the Garage Door opener, ring door bell and 2 asus laptops, hardly a load at all.  Since I got all the andriod devices off it only locks up about 1 time a day.

When the issue happens are you able to ping the IP address of the WAC7xx AP? If yes can you please do the SSH to the AP and send us the following CLI command output?

dmesg  => copy the entire message in text file and send us

top    => you can send us  this command snapshot

When it locks up I can do nothing but reset it...Can't ping, can't do anything.  Have to unplug the power to the POE injector and plug it back in.

I was just pulling the plug, but discovered that it appears to disable the port on the switch - I can log into the switch and re-enable from there.