Forum Discussion

Aspirant

Mar 05, 2025

WAC124 Locked out

All of a sudden, I'm locked out of my WAC-124. The email address I always logged in with is not 'registred' for my device. The device has been running smoothly for about 4 years. The same happened with my previous router after about 4 years.

Is this planned obsolence? How can it be that I'm locked out remotely and cannot access the device using the associated credentials? I should always be capable of logging in to my device, the device I paid for, right?

How can I access my router?

12 Replies

FURRYe38
Guru - Experienced User
Mar 05, 2025
Have you powered OFF the WAC for 1 minute then back ON the try to log in?

How about a factory restore and setup from scratch?
- Sendermen
  Aspirant
  Mar 05, 2025
  Thanks for your reply!
  Will try to do a soft reset (although the refusal comes from the Netgear website, not the router).
  In case a factory reset is necessary, but in that case I'll probably flash the router to an open OS.
  - FURRYe38
    Guru - Experienced User
    Mar 05, 2025
    Which NG web site? Is there a link?