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Solved
WAC510 Android Devices can not connect, error Wrong wifi password
I beleive this is a firmware issue similar to this cisco issue: https://quickview.cloudapps.cisco.com/quickview/bug/CSCuu59338 I keep getting an error on my Android TV and tablets saying that I am u...
Thanks for all of your help, This was resolved with some suggested changes. I look forward to these changes making it to the next firmware release.
I want to say, At the company I work for I have made equipment purchases worth millions, and this was by far one of the better support cases that I have had, especially considering this was for a few thousand dollars of AP's. Not to mention this help was on a forum, which most vendors do not monitor, but thats where us geeky types like to go first.
Hi James
Welcome to the NETGEAR Community.
Can you please share your Android device details? model and version would help more.
Did you tried any other security mode to connect? Please use the packet capture feature to capture packet and share with us.
Also download the detailed logs from monitoring page and send us.
We have fixed RRM bug and firmware will be available mid of this month (tentative).
Thanks
Raghu
That is great news about RRM, thanks for sharing.
This is happening on a few devices, but Im going to focus on a single device since the issue is the same. The test device is one of these: http://www.mi.com/en/mibox/ It runs the latest Android TV OS. Here is the detailed log and packet capture from two attempts to connect.
MAC Address: 00:9e:c8:b3:e2:8d
Please post when you have downloaded this files so I can remove them from the public HTTP server.
Thanks. I've downloaded both. Will take a look at these with my team and will reach you early next week. I hope you'll share additional details if we need any.
Good day
Raghu
Thank you, it's good to see intelligent employees that are actually involved in the product development, monitoring the forums. That really says something about the company, and definitely reinforces my comfort with NetGear.
I look forward to your findings, and hopefully a solution!
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