In past several days, can no longer login to ReadyCloud account with android mobile app. Colleague on different ReadyCloud account having same problem. I can login from Windows ReadyCloud app, and can use IOS app. On the android phone where the app does not login, I can login using Chrome from the same phone. Have uninstalled and reinstalled the app from Play Store...same reasult. Tried using wifi connection and tried using wireless carrier connection. Result is always the "Logging In..." message with spinning circle that never connects.

Hi If you are facing VPN disconnected issue on Android app or Windows client,please turn off and turn on ReadyCLOUD service in admin UI or simply reboot the device to force restart leafp2p service.after that you will be able to get VPN connection again.

readycloud android app not connecting

24 Replies

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uffgnu14
Luminary
Jul 08, 2018
Hi,

I'm having the same problem.

Working with PC/Windows app but not with Phone/Android app.

Best regards,

Ulf
- Frasswass
  Aspirant
  Jul 08, 2018
  I have also just noticed this problem trying to use the ReadyCloud app from my android phone (and my wife's too) as of today.
  
  The NAS itself is accessible on my home network by it's IP address and via the ReadyCLOUD website and seems to be working perfectly fine in all other regards but when I try to login using the app on my phone (where I do media backups of all my photos mainly) it just sits spinning saying "Logging in" and it never budges past the page stating "There is no ReadyCLOUD device managed by your NETGEAR account..."
  
  Certainly sounds like it's more of an app problem than the NAS problem but thought I'd join in to confirm a solution if possible?
  
  Cheers.
  
  Frasswass.
  - Roger310
    Aspirant
    Jul 08, 2018
    I just lost acess to my Nas using an android device just today or yesterday. I tried another phone unfortunatly its also another android. I have reset both routers and all 4 switches runnning the network. I can Ping the NAS as well as access from mobile data. Once Wifi is on its lost. "Loggin Ig"
Boost66
Aspirant
Jul 09, 2018
Hi,

Same happend to me, both for Android app and Windows.

I can reach the admin page by the computer and iphone but

cant log in for backup.....
- Blueray3
  Guide
  Jul 09, 2018
  Worked briefly from Android on 9 July 2018. Within about 1/2 hour it stopped again....could no longer login with latest Android app.
  - uffgnu14
    Luminary
    Jul 09, 2018
    Hi,
    
    Now login works but getting connnection failure to an online device.
    
    "Connecting ..." followed by "Disconnected".
    
    All working fine with app for PC/Windows.
    
    ReadyNAS OS 6.9.3
    
    ReadyCloud for Android 1.2.11
    
    ReadyCloud for Windows 1.16
    
    Best regards,
    
    Ulf
Skierguy
Aspirant
Jul 10, 2018
1am Tuesday July 10 and i am able to log in for the first time in a week maybe. Phone is backing up photos and tablet is capable of seeing them. I am using it on the same network right now, still need to try a remote location. Working for now.
- tj90
  Aspirant
  Jul 11, 2018
  Still no joy for me. I see my NAS on the app and it says it's online, but when I try to enable backup, I'm disconnected.
  - Skierguy
    Aspirant
    Jul 11, 2018
    I have been told their engineers will look into it. I had to shut down the app in settings and restart it for it to log in and to start uploading. It was initially okay, but now seems to drop out a bit and is slow and is now stopping or slowing to a crawl. It does show i am logged in and stalls at "Uploading" now. Was fast this morning. I seem to be able to access my files via the app, but the media backup of pics is now stalled
Marc_V
NETGEAR Employee Retired
Jul 11, 2018
Hi Skierguy

Right, The engineering team is now investigating this issue and working on a resolution.

Hopefully an update can be provided the soonest.

Regards
- uffgnu14
  Luminary
  Jul 11, 2018
  Hi,
  
  Great, now connecting.
  
  Best regards,
  
  Ulf
- Skierguy
  Aspirant
  Jul 11, 2018
  Thanks, seems to be working now for the last 12 hours.
  - Retired_Member
    Jul 12, 2018
    Hi
    
    If you are facing VPN disconnected issue on Android app or Windows client,please turn off and turn on ReadyCLOUD service in admin UI or simply reboot the device to force restart leafp2p service.after that you will be able to get VPN connection again.
- Frasswass
  Aspirant
  Jul 24, 2018
  My app is still forever stuck saying cached and when trying to do a media back up, not only is it thing to backup all the previous pictures that should already be on the drive but it is not progressing at all with the status bar just sitting saying "Uploading... (4730 left) Waiting for connection..."
  - Skierguy
    Aspirant
    Jul 24, 2018
    I would do a forced shutdown of the app in your settings. If that does not work reboot your nas, since you are unable to connect to the service. Cache only means what you have saved on your phone. You need to see 'logging in' or connected. It has been working okay lately but is slow sometimes.
Skierguy
Aspirant
Jul 29, 2018
You realize this is a community and I have no affiliation with Netgear right? I only suggest what worked for me and that I have contacted tech support. Perhaps you should contact them yourself. It is working better than it has for me after doing so.
- VarkGripper
  Aspirant
  Jul 29, 2018
  Apologies, not casting aspertions on users, juts frustrated that Netgear are not the most pro-active supplier.
bophster
Aspirant
Aug 05, 2018
Why is readycloud app not available for download. It disappeared from google play.
- Retired_Member
  Aug 06, 2018
  Hello bophster
  
  We will release Android 2.0.0 within the next few days,please wait until the new version is available in Google Play,thanks!