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Forum Discussion
Pir8radio
Sep 09, 2017Tutor
WAC510 Android Devices can not connect, error Wrong wifi password
I beleive this is a firmware issue similar to this cisco issue: https://quickview.cloudapps.cisco.com/quickview/bug/CSCuu59338 I keep getting an error on my Android TV and tablets saying that I am u...
- Sep 12, 2017
Thanks for all of your help, This was resolved with some suggested changes. I look forward to these changes making it to the next firmware release.
I want to say, At the company I work for I have made equipment purchases worth millions, and this was by far one of the better support cases that I have had, especially considering this was for a few thousand dollars of AP's. Not to mention this help was on a forum, which most vendors do not monitor, but thats where us geeky types like to go first.
Pir8radio
Sep 09, 2017Tutor
That is great news about RRM, thanks for sharing.
This is happening on a few devices, but Im going to focus on a single device since the issue is the same. The test device is one of these: http://www.mi.com/en/mibox/ It runs the latest Android TV OS. Here is the detailed log and packet capture from two attempts to connect.
MAC Address: 00:9e:c8:b3:e2:8d
Pir8radio
Sep 09, 2017Tutor
Please post when you have downloaded this files so I can remove them from the public HTTP server.
- RaghuHRSep 09, 2017NETGEAR Expert
Thanks. I've downloaded both. Will take a look at these with my team and will reach you early next week. I hope you'll share additional details if we need any.
Good day
Raghu
- Pir8radioSep 09, 2017Tutor
Thank you, it's good to see intelligent employees that are actually involved in the product development, monitoring the forums. That really says something about the company, and definitely reinforces my comfort with NetGear.
I look forward to your findings, and hopefully a solution!
- Pir8radioSep 10, 2017Tutor
I have also found none of my HP Printers are connecting to the wifi network, with the same error "invalid password" which is not true, I re-entered it to be sure.
- RaghuHRSep 11, 2017NETGEAR Expert
Thanks for further updates. It is really helpful to nail down. We are checking this issue. Will update once we have clear findings.
Regards
Raghu
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