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Forum Discussion

jaidelzun's avatar
jaidelzun
Aspirant
Mar 16, 2022

WAC510 Unable to update NTP date from "time-a.netgear.com' server

Access Point does not set the correct time/date. From the log: “Unable to update NTP date from "time-a.netgear.com' server.”

I have tested connectivity to NTP server and IPv4 test results are OK. It shows:

IPv4 test results
Result: OK
Server: 206.16.42.194
Stratum: 1
Offset:-0.004754
Delay:0.18935

I purchased this AP to limit bandwidth use on a satellite connection, but with wrong time/date this is useless. PLEASE HELP!

4 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Current firmware?

    AP mode configured?

    Only WAN port connected?

    IP configuration correct (address, subnet mask default gateway, DNS server, ...) so it can reach the Internet, resolve IP addresses from the FQDN?

    • jaidelzun's avatar
      jaidelzun
      Aspirant

      Current firmware?

      Updated on Sep/2021. Device at a remote location. Will have version available on next site visit.

       

      AP mode configured?

      AP mode

       

      Only WAN port connected?

      Exclusively connected to HughesNet (satellite internet provider) modem through WAN port. 

       

      IP configuration correct (address, subnet mask default gateway, DNS server, ...) so it can reach the Internet, resolve IP addresses from the FQDN?

      It connects to the internet with no trouble.

       

       

      Additional info: The device sets date/time fine when connected at home (cable broadband connection). Problem arised when I installed it at the remote site through a satellite connection (high latency).

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert

        Hi jaidelzun 

         

        Could you please download the detailed logs from monitoring page and send me via PM?

         

        Thanks,

        Raghu

         

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