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Forum Discussion
WAC540 - Not connected to Insight cloud after firmware update.
Hi Have updated to V9.5.5.4 and now neither of my WAC540s will connect to insight cloud, just says Status: Device failed to connect back Please advise where to start looking to resolve issue. K...
Reboot. Simple if your PoE switches are Insight managed.
Have tried a couple of reboots and no luck.
Do the WAC540 get PoE power (only one port is PoE)?
Do the WAC540 get IP configs assigned from your DHCP server (typically on the router)?
Can you ping the WAC540 IP addresses?
Can you reach the WAC540 local Web UI by using a Web browser using http://[ip-address]/ ?
schumaku wrote:Do the WAC540 get PoE power (only one port is PoE)? 1 is POE and 1 is a power adaptor
Do the WAC540 get IP configs assigned from your DHCP server (typically on the router)? No static IPs
Can you ping the WAC540 IP addresses? Yes and I can access via local LAN
Can you reach the WAC540 local Web UI by using a Web browser using http://[ip-address]/ ? YES
See answers above.
I would head to (on the local Web UI) to Management -> Monitoring -> Cloud Logs and check if there are some obvious errors.
Are the WAC540 located on a network requiring a proxy access, is there some firewall limiting access to the Internet, or are there some crazy DNS-based filters e.g. on the router for limiting access to certain sites?
Feel free to get in touch with the Netgear Insight support, too.
RaghuHR any additional help please 8-)
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