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bitmadmax's avatar
bitmadmax
Aspirant
Oct 27, 2017
Solved

WAC720 bricked/continuous firmware update loop following firmware upgrade?

We have a few WAC720 AP's controlled by a WC7600v1 Wireless controller. The other day I updated the firmware on the controller to the latest firmware 6.5.3.1 (after upgradign via migration firmware f...
Firmware
Hardware
Troubleshooting
  • DaneA's avatar
    DaneA
    Nov 01, 2017

    bitmadmax,

     

    I found out that you have opened a chat case with NETGEAR Support and a replacement for your WAC720 was processed.  Let us know if the replacement WAC720 you will receive is all working fine.  

     

    Keep us posted.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

DaneA's avatar
DaneA
NETGEAR Employee Retired
Oct 29, 2017

Hi bitmadmax,

 

Since it is still the same problem after you have tried several troubleshooting steps, it would be best that you open a chat or online case with NETGEAR Support at anytime for further assistance.  If ever the WAC720 AP is declared faulty, be ready to submit a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of the WAC720 for warranty verification.  Then, if ever the hardware warranty is still valid, an online replacement will follow.

 

 

Regards,

 

DaneA

NETGEAR Community Team

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