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WAC720 LOCKING UP
Having a radom lockup issue...on two different wac720 units at different sites the wireless just stops, can not log into the unit, disconnect/reconnect ethernet has no effect. Have to power cycle ...
Hi redtech116
Sorry to hear this issue. Could you please share the following to understand more ?
- How many wireless clients are trying to connect WAC720 AP?
- Are you seeing issue on 2.4Ghz radio or 5 Ghz or both?
- Is it possible to share wireless client details? ( Is it mobile devices or laptops? share model details)
- Share those logs before you do AP reboot
- I guess you are using latest firmware 3.6.12.0
- WAC720 AP configuration file
Thanks
Raghu
- How many wireless clients are trying to connect WAC720 AP? between 0 and 4 at this site
- Are you seeing issue on 2.4Ghz radio or 5 Ghz or both? the whole AP locks up..no throughput on anything
- Is it possible to share wireless client details? ( Is it mobile devices or laptops? share model details) 1-iphone / 1 - mac / 1 - windows 10 PC / 1 - android phone
- Share those logs before you do AP reboot? i don't have a remote syslog server setup yet / so all longs are kinda lost after reboot
- I guess you are using latest firmware 3.6.12.0 / yes
- WAC720 AP configuration file / will post later tonight
Hi redtech116
Thanks for the info, It would be nice if you mention the model of those wireless clients ( Windows, iphones, andriod and macs) ? Are you connecting these clients to 2.4 G radio or 5 Gh?
Please attach the AP confg as well. Logs would help more if you can attach if you have taken during issue.
Thanks again
Raghu
why can I not attach a file here...? I can attach a picture but not a file..come on NETGEAR
the AP completely locks up , can not log into it wirelessly or wired...
some are on the 5 some are on the 2.4 radio's..take your pick..
this is about all i can give anyone..
https://www.dropbox.com/s/40z7qcprc0g7rlo/config.xml?dl=0
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