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Solved
WAC720 LOCKING UP
Having a radom lockup issue...on two different wac720 units at different sites the wireless just stops, can not log into the unit, disconnect/reconnect ethernet has no effect. Have to power cycle ...
I am glad I am not the only one having these issues. I have had 2 WAP 720's at a clients site having these exact same issues for over 6 months now. We havbe also engaged Netgear technical support (who I must say was not very helpful). We have updated firmare, reset to factory and reprogrammed them, moved them around in the offices to eliminate interference, changed channels and settings. Nothing everr works. Netgear also replaced one of the units which promptly had the same issues as the one it replaced. Sadly, we recommended these over the DLINK consumer grade WAP's and the dlink units had far fewer issues.
During office meeting the units need to be power cycled 4-5 times in a 2 hour meeting. Neetings would have 20-40 people using WiFi. Other times 5-6 would use them and they would only need power cycling 1-2 times a week on average. We also originally set these up with POE, then through our testing even switched them to AC power. No change.
It got to the point the customer said fix this or we will find someone who can. I switched out the units with Ubiquiti WAP's and they no longer have any issue.
We then put them in our office a few days ago and now we are having the issues. I have noticed the android phones having the most issues. My iphone 7 has had no issues. We are 50/50 for iphone/android. The android phones having the most issues appear to be Samsung, google, and LG. Motorola android phone is not having issues.
I have lost all faith in the netgear line of products and I have a big 12 unit and controller deployment coming up which I may cancel and move to another vendor over these issues. We have sold netgear exclusively for 5 yrs now and since this issue started have not sold 1 netgear unit. We do not seem to have these issues with WNDAP360 units but do get complaints on week signals on android devices.
This is a huge issue and needs to get resolved. Don't even think I am waisting any more of my time troubleshtoting this either. I likely have 40 man hours tied up in diagnostics for 1 client all which I have had to warranty to the end user and eat the costs. I have 2 expensive WAP's that are worthless!!
I understand bugs like this happen, I am confused as to why it is taking so long to fix, I know this thread is not that old, but I have seen reports of it going back to last year. Mine have been doing this since the release of 3.6.12 fimware, seriously thinking about going back to 3.5.12 to see if that helps. I switched my AP out to a linksys LAPAC2600 until they get this figured out and relaease a fix. I have several WAC730's out there an none of them have shown this issue. I still like netgear products, this is just a glitch, although it is a big one, at client sites I would have had no choice but to swap them out as well. LIke I said the WAC730's have not had this issue so that is still a great product. Not sure what is going on with the WAC720's, maybe Netgear should just replace ours with WAC730's, just a thought. Thankfully I only have 1 in the field.
I can tell you this bug has been around since we first deployed these models almost 1 yrs ago. I just escalated this way up the netgear chain to find a resolution to this. I had never posted in the forums before on this issue but I have searched for other users having this issue.
I usually call technical support and talk to a person (most customers can't wait for forum solutions). Technical support always said they have never seen this issue and this must be environmental. We even tackled environmental causes and even cyber attacks to see if that was the cause.
I am hoping that this escalation will get this issue identified and fixed. Been a netgear partner for over 5 yrs now and this is the first real major issue I have had but I must say I should not have to call a regional manager to get this seriously looked at. Makes me wonder if the Netgear reps who resond to these posts pass on any of this info to an engineer.
Sadly it is affecting my 720 and 730 - I am dealing with it by switching the wifi off on the Samsung S7 - not ideal, but my access points work perfectly with the Samsung off!
Oh - and I can replicate this problem at any time, (turn the Samsung on) so it should be capable of being fixed.
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