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WAC720 LOCKING UP
Having a radom lockup issue...on two different wac720 units at different sites the wireless just stops, can not log into the unit, disconnect/reconnect ethernet has no effect. Have to power cycle ...
I understand bugs like this happen, I am confused as to why it is taking so long to fix, I know this thread is not that old, but I have seen reports of it going back to last year. Mine have been doing this since the release of 3.6.12 fimware, seriously thinking about going back to 3.5.12 to see if that helps. I switched my AP out to a linksys LAPAC2600 until they get this figured out and relaease a fix. I have several WAC730's out there an none of them have shown this issue. I still like netgear products, this is just a glitch, although it is a big one, at client sites I would have had no choice but to swap them out as well. LIke I said the WAC730's have not had this issue so that is still a great product. Not sure what is going on with the WAC720's, maybe Netgear should just replace ours with WAC730's, just a thought. Thankfully I only have 1 in the field.
I can tell you this bug has been around since we first deployed these models almost 1 yrs ago. I just escalated this way up the netgear chain to find a resolution to this. I had never posted in the forums before on this issue but I have searched for other users having this issue.
I usually call technical support and talk to a person (most customers can't wait for forum solutions). Technical support always said they have never seen this issue and this must be environmental. We even tackled environmental causes and even cyber attacks to see if that was the cause.
I am hoping that this escalation will get this issue identified and fixed. Been a netgear partner for over 5 yrs now and this is the first real major issue I have had but I must say I should not have to call a regional manager to get this seriously looked at. Makes me wonder if the Netgear reps who resond to these posts pass on any of this info to an engineer.
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