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WAC720 LOCKING UP
Having a radom lockup issue...on two different wac720 units at different sites the wireless just stops, can not log into the unit, disconnect/reconnect ethernet has no effect. Have to power cycle ...
I'm having the exact same issue. I have three WAC720's behind a Netgear Prosafe Managed Switch. The AP's were installed winter 2015 and had no issues until December 2016. A single AP will lock up, all LED's are steadily lit, cannot ping the AP, only a hard power cycle resolves the issue. I've updated all AP's to the latest firmware, this did not resolve the issue. I have replaced one of the AP's no resolution. All have been factory reset and re-configured multiple times. No other issue on the network at all.
Has anyone rolled back to an earlier firmware with any success?
Has anyone rolled back to an earlier firmware with any success?
Hi TylerSmelly,
Very sorry to hear your issues. We are actively working on this issue. Could you please let us know the following details ?
- Could you please send this CLI command out put?
bootenv -d pmon_ver
- How many wireless clients connected to WAC720? Need model details
- Are you trying to connect 2.4 Ghz or 5 Ghz radio?
- Does this issue happens on 2.4Ghz or 5 Ghz radio?
- Have you enabled captive portal or not?
- Are you using AP in standalone mode or configured for ensemble?
- Are you seeing any random AP reboots or just hang?
- What kind of traffic or application are you running on the wireless clients?
- Do you have the console connection so that we can have live debug when the issue happens.
Thanks
Raghu
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